Refund Policy
return policy
Thank you for your purchase. We hope you are happy with your newest items from Twenty By Design. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit or an exchange. Please see below for more information on our return policy.
returns
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
return process
To return an item, please email customer services at twentybydesign@gmail.com to obtain a Return Merchandize Authorization (RMA) number. After receiving an RMA number, you will receive an email with prepaid shipping information. Please place the item securely in its original packaging, and mail your return to the appropriate address.
refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) business days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.